I regret purchasing a stove from the Electrolux dealer in Ankara Cepa Mall. They sent someone to install it, but any random handyman could have done it a thousand times better. The so-called technician simply connected the gas pipe and carelessly cut and plugged in the electrical cord. That was the end of it. He believes he did a good job, but both he and I know that I could have done a far better job myself. Cutting cables and stapling them together? Seriously? But that's not the end of the story. Is there even a customer service department for Electrolux in Turkey? Evidently not. There is no such thing as customer service; no joke, it is non-existent. You are unable to contact anyone because customer service does not exist. I attempted to contact them. There is no email address, phone number, contact form, or anything else at their headquarters. Purchasing Electrolux invites trouble. If you have a problem, pray and hope for a miracle instead of expecting a solution from them.
I took my cordless Electrolux upright vacuum to be fixed in Antalya. The employee asked for 100 TL and time to find the problem, but he didn't say what the problem was. I left, and when I called back a day later, he told me that the engine was burned out and that he would change it to a 1200TL. If t...
I bought my washing machine as Electrolux, and 2. I also got my dryer from Electrolux. 3. When I called the service, they said the installation kit wasn't available for putting the dryer on top of my washing machine and suggested I could procure it online. 4. After informing the local service that I...
two days ago, I gave the Electrolux center a call to set up a service appointment for installation. They told me not to worry, they'd totally take care of everything. But, to my disappointment, there hasn't been any sign of any service personnel since then. So, I reached out to your customer service...
I bought a dishwasher and fridge made by Electrolux. I wish I hadn't. The door to the dishwasher is broken and won't close right. Everything we put in the fridge, like vegetables and other foods, freezes. We called the service more than once, but they couldn't figure out what to do. It's been two mo...
Electrolux has been a huge regret for us. My advice is definitely that no one should buy it. I've been trying to get service for over a month. I must have spoken to 30 different Electrolux customer representatives, without exaggeration, and yet the service still hasn't come. They just give us instru...
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