Hello, on October 4, 2023, I purchased the EUFC81DB model vacuum cleaner from Media Markt. Recently, I've encountered a problem where the lock on the nozzle head fails to hold. While using the product, the lock disengages, causing the head to rotate freely. I sent the product to the Media Markt authorized service center, and Kalben Teknik Istanbul claimed it was a user error and demanded a ₺850 fee for repairs. Despite urgency, I paid the fee. However, the representative at the time of purchase failed to mention this issue. Even though I opted for additional insurance, I'm still being charged. Initially, I was pleased with the product, which I bought seven months ago, as it performed well. However, its performance has declined, and it no longer stands out from basic brands, diminishing my satisfaction. I request a replacement or refund for the product, as well as a refund for the fee paid for the nozzle repair.
I bought an upright vacuum cleaner on 18.08.2024 from the Media Markt store in Kentpark AVM, Ankara. The model I chose was EP81U25ULT PNC: 900 402 027 and it came in a stylish mahogany bronze color. Unfortunately, after the initial use, I discovered that the vacuum did not live up to the features th...
I bought an Electrolux vacuum cleaner called Well WQ71-50IB from Media Markt® on April 11, 2022. When we got the product, it was working fine. However, we had to send it for service later because of some cleaning problems. After it was fixed, the suction power wasn't as strong as when I first got it...
In November 2023, I purchased an Electrolux cordless vacuum for ₺12,000 from Antares Media Markt, and I’ve had nothing but issues since then. I’ve had to send the vacuum to the authorized service three times. The first time, it was returned covered in scratches. On the second visit, the LED nozzle ...
I purchased an Electrolux Well Q8 cordless stick vacuum from Media Markt on October 22, 2022, expecting a reliable product backed by decent service. Unfortunately, within just four months, the device started malfunctioning. I returned it to the Atlantis Media Markt branch on February 13, 2023, under...
On 21.01.2023, I bought an Electrolux brand EW7H458ST model dryer from Media Markt. When the machine took the laundry out without drying and leaked water, I called the service because the product was under warranty. It was stated that water had accumulated in the heat exchanger filter area and that ...
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