Electrolux EUFC81DB Vacuum Nozzle Head Defect
Hello, on October 4, 2023, I purchased the EUFC81DB model vacuum cleaner from Media Markt. Recently, I've encountered a problem where the lock on the nozzle head fails to hold. While using the product, the lock disengages, causing the head to rotate freely. I sent the product to the Media Markt authorized service center, and Kalben Teknik Istanbul claimed it was a user error and demanded a ₺850 fee for repairs. Despite urgency, I paid the fee. However, the representative at the time of purchase failed to mention this issue. Even though I opted for additional insurance, I'm still being charged. Initially, I was pleased with the product, which I bought seven months ago, as it performed well. However, its performance has declined, and it no longer stands out from basic brands, diminishing my satisfaction. I request a replacement or refund for the product, as well as a refund for the fee paid for the nozzle repair.
Dear Consumer Ms. Bengü A., We would like to express our gratitude for choosing our brand and taking the time to share your valuable opinions with us. Your feedback is very important to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always pay great attention to suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. We kindly ask you to continue sharing your thoughts about our company's products and services with us so that we can provide you with better service. You can reach us on weekdays and Saturdays between 09:00 – 19:00 at our Electrolux Customer Service line and via our email address. If you contact our Customer Service, you will be provided with the necessary information on the matter. We would like to inform you that we will get back to you as soon as possible and that we would like to hear the matter from you again. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
