On 21.01.2023, I bought an Electrolux brand EW7H458ST model dryer from Media Markt. When the machine took the laundry out without drying and leaked water, I called the service because the product was under warranty. It was stated that water had accumulated in the heat exchanger filter area and that the heat exchanger filter should be cleaned every 6 months, that they would take the device and that the service should do this process. The process was out of warranty and a fee of ₺2000 was requested for this process. I would also like to share that no information was given about this issue when purchasing the device or that there was no informative text in the brochures indicating the features of the device. It is obvious that there is a defect in the design and operating principle of the device. Since there is no other way for the end user other than service, the product should be returned or replaced with a model that does not have this problem. Although it is a home-type machine, it is a great commercial shame to put the responsibility and cost on the end user, it is obvious that the consumer has not made the slightest mistake. I would like to share that the Electrolux brand must find a solution to this issue, otherwise I will apply to the official authorities, and if the problem is not resolved, I will apply to the court.
I bought an Electrolux dryer in February 2023. The machine, which we love to use, started leaking water before the warranty period ended. I immediately called the Electrolux customer representative. The customer representative gave information about filter and heat exchanger cleaning. However, I sai...
I purchased an Electrolux dryer in 2023, and by July 2024, it stopped drying properly and started leaking water from the bottom instead of into the tank. Even though the product was under warranty, the service team labeled it as "annual maintenance", charged me ₺2,000, and returned the repaired mach...
On November 23, 2022, I purchased an Electrolux dryer from Media Markt. In March 2024, I sent the machine to service for maintenance. The service performed the maintenance, checked the machine, and returned it, stating there were no issues. However, about 10 days later, on April 9, 2024, the machine...
I bought two Electrolux EW8H359ST dryers from Media Markt on June 11, 2023. Technicians came for installation on November 14, 2023. The service workers said there weren't any problems. They set up the machine quickly and then left. After they left, I saw a dent in the front of the machine and called...
On 28.11.2022, I bought an Electrolux brand and EW7H458ST model 8 kg dryer. The service provided an additional 4-year warranty to ensure that my product was protected for longer. Even though my product was still under warranty, when I contacted customer service, I was treated as if I had bought the ...
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