The vacuum head on the Electrolux brand electric vacuum cleaner I purchased for my home is coming loose. I have been using the product for about 2-3 months. I contacted the Ankara Keçiören service via customer service. I was told that if the clip needed to be replaced due to wear and tear, I would be charged for the clip; otherwise, I would be charged for the entire head. Despite explaining the product's guarantee, they indicated it wouldn't make a difference. When I said that I planned to make a complaint, I was told that I may do so wherever I wished. When I contacted Customer Service again, they informed me that the rules of the technical service would apply. What type of warranty practice is this? Wear and tear occurring after only 3-4 months of use with no breakdown in the goods is unacceptable. I've already regretted utilizing goods from this brand. I can't see any route to solve the situation, and the attitude I encountered was unprofessional. Based on my experience, I strongly encourage you to avoid purchasing anything from this brand.
I purchased the Electrolux 700 Cordless Cleaner about a year ago. Three months after purchase, the light stopped working, the suction power decreased, and the auto mode stopped functioning. I delivered the product to the Electrolux authorized service in İzmit, Kocaeli under warranty. The service tea...
I purchased the Electrolux UltraOne EUOC9GREEN vacuum cleaner on 18.07.2023, and it broke down after one year. I contacted Electrolux customer service for assistance, and they directed me to "Altıyaprak Teknik", an authorized service center in Giresun. I reported the malfunction to the service, and ...
My Electrolux dryer broke down three months ago. When I called the service, they said the repairs weren't covered under warranty. They quoted me 6,800 TL to fix it, which I agreed to without knowing if it was fair. Later, I realized they were overcharging me. I contacted Electrolux directly, and the...
In November 2023, I purchased an Electrolux cordless vacuum for ₺12,000 from Antares Media Markt, and I’ve had nothing but issues since then. I’ve had to send the vacuum to the authorized service three times. The first time, it was returned covered in scratches. On the second visit, the LED nozzle ...
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