Electrolux Vacuum Head Warranty Coverage Issue Still Needs Resolution
The vacuum head on the Electrolux brand electric vacuum cleaner I purchased for my home is coming loose. I have been using the product for about 2-3 months. I contacted the Ankara Keçiören service via customer service. I was told that if the clip needed to be replaced due to wear and tear, I would be charged for the clip; otherwise, I would be charged for the entire head. Despite explaining the product's guarantee, they indicated it wouldn't make a difference. When I said that I planned to make a complaint, I was told that I may do so wherever I wished. When I contacted Customer Service again, they informed me that the rules of the technical service would apply. What type of warranty practice is this? Wear and tear occurring after only 3-4 months of use with no breakdown in the goods is unacceptable. I've already regretted utilizing goods from this brand. I can't see any route to solve the situation, and the attitude I encountered was unprofessional. Based on my experience, I strongly encourage you to avoid purchasing anything from this brand.
Dear Valued Customer Mr. Abdulkadir T., We would like to extend our gratitude for choosing our brand and taking the time to share your valuable opinions with us. Your feedback is very important to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will further elevate the already high standards of our company, which operates with a reliable service approach. To provide you with better service, we kindly ask you to continue sharing your thoughts about our products and services with us. You can reach us on weekdays and Saturdays between 09:00 – 19:00. We would like to inform you that we will get back to you as soon as possible and that we would like to hear the matter from you again. We thank our consumers who share their views and suggestions for the trust they have in our brand. Electrolux Customer Service
