Unauthorized eDreams Prime Charge and Saved Card Information


Dear E-Dreams Customer Support, I recently booked a flight from Vienna to Barcelona through your website. However, I was unexpectedly charged €90 for an 'E-Dreams Prime membership', which I neither subscribed to nor authorized. I did not consent to this charge or to my credit card details being stored beyond my flight purchase. I hereby request the immediate cancellation of this unauthorized membership, a full refund of the €90, and the complete removal of my credit card details from your system. The retention and use of my payment information without explicit consent is unacceptable and may violate data protection regulations. If this matter is not resolved promptly, I will escalate the issue to consumer protection authorities. Please confirm the refund and data deletion at your earliest convenience.


On November 25, 2025, I noticed that €119.99 had been charged to the credit card linked to my eDreams account without my knowledge or consent, listed as a “Prime Annual” fee. The transaction appears in my card activity as originating from Barcelona. I only created an account and registered my card ...

I am writing to formally file a complaint against eDreams, headquartered in Barcelona, Spain. In one month alone, eDreams charged my bank account three times, each for €89.99, without my authorization, totaling €269.97. These charges were for a one-year "Prime Membership," a service I never consente...

On September 8, I purchased a flight ticket, and it redirected me to eDreams. Without my knowledge or consent, eDreams charged me €89 for a Prime membership, which I never subscribed to. Now, I’m unable to reach their customer service to resolve this issue. I did not agree to this membership, and I’...
eDreams charged me €89 for Prime Membership without my consent. Without my knowledge or agreement, eDreams charged me €89 for a Prime membership that I never subscribed to. I am now unable to reach their customer service to address this issue. I did not authorize this charge, and I am demanding a fu...
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