Dear eDreams Customer Support, I am writing to formally raise a complaint regarding an unauthorized charge made to my account today for the eDreams Prime membership. I was charged without any prior notice, confirmation, or my clear consent. I did not knowingly subscribe to eDreams Prime, nor did I authorize the storage of my card details on your platform. I did not opt to save my card, yet your system retained my payment information and processed a charge without notifying me in advance. When I contacted your support team to request a refund, I was refused—despite the fact that I did not knowingly sign up for this service and received no email, warning, or renewal notice prior to the charge. This practice is not only unethical but may also be a violation of consumer protection laws regarding automatic subscription renewals and the storage of payment information without user consent. I am requesting the following: 1. An immediate and full refund of the unauthorized Prime membership fee. 2. Complete deletion of my saved card information from your system. 3. A formal response explaining how my card was saved without explicit permission. If this matter is not resolved promptly, I will have no choice but to report the incident to my bank, file a dispute, and escalate the issue to relevant consumer protection authorities. Sincerely,
I am writing to inform you that I have been charged by eDreams today for a Prime membership that I have never subscribed to or confirmed. I did not receive any prior notification, confirmation email, or request for consent regarding this subscription. This charge was made without my knowledge or app...
On 9 December 2025, a payment was withdrawn from my Mastercard for the renewal of an eDreams Prime subscription that I deliberately did not want to continue. I had intentionally avoided paying for the renewal and even changed my card details so that no further charges would be possible, as I do not ...
Dear eDreams Customer Service, I was charged for an eDreams Prime subscription without my consent. I never authorized this service, nor did I agree to any recurring payments. I demand the immediate cancellation of this subscription and the full refund of the amount charged. If the refund is not proc...
Dear E-Dreams Customer Support, I recently booked a flight from Vienna to Barcelona through your website. However, I was unexpectedly charged €90 for an 'E-Dreams Prime membership', which I neither subscribed to nor authorized. I did not consent to this charge or to my credit card details being stor...
I am filing a complaint against eDreams Prime because they have made two charges to my account without my authorization. On November 3rd and again on December 3rd, I was charged 25.90 each time, even though I did not give any consent for these payments nor did I request such a service. These charges...
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