4
Resolved

Skyscanner Directed Me to eDreams, and My Flight Ticket Was Not Found

Aybüke
Aybüke
eDreams
October 18, 2024 6:34 PM494
Aybüke's Thank You Message
"I received my refund back, thank you."

I accessed Skyscanner to purchase a flight ticket from Düsseldorf to Izmir and was redirected to eDreams to complete the booking. After purchasing the ticket, I tried to add extra baggage using the provided PNR number, but I received an error stating that the PNR number was not valid. My flight, scheduled for October 18, 2024, at 18:25, could not be found anywhere.

Upon reading reviews on sites like Ekşi Sözlük and Şikayetvar, I started to feel that I may have been scammed. When I arrived at the airport on my flight date, there was no ticket booked under my name.

As a trusted platform, I’m disappointed that Skyscanner would direct customers to such poorly rated sites. I feel misled and request immediate assistance in resolving this issue. This situation has damaged your site’s reputation, and I expect a solution as soon as possible.

Aybüke
Aybüke
November 27, 2024 9:16 AM

"I received my refund back, thank you."

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