Aybüke is satisfied with the result
Resolved
Skyscanner Directed Me to eDreams, and My Flight Ticket Was Not Found
Aybüke
October 18, 2024 6:34 pm
467""I received my refund back, thank you.""
eDreams Failed to Confirm My Flight From Shanghai to Phuket Booked Through Skyscanner
Yelyzaveta
November 14, 2024 10:29 pm
579
I booked a ticket through eDreams, which was suggested by Skyscanner. When I attempted to add additional baggage, the platform directed me to the Spring Airlines website. However, my flight, scheduled for November 26, 2024, at 15:25 from Shanghai to Phuket, could not be found anywhere. Upon trying to verify the ticket, my fears were confirmed—the reservation did not exist. I contacted eDreams support, but no one responded. As a trusted platform, I am deeply let down that Skyscanner would direct customers to such an unreliable service. I feel misled and request immediate assistance to resolve this issue. This experience has significantly impacted my trust in your platform, and I expect a prompt solution.
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