I received a different item from what was advertised on eBay. What evidence do I need to provide to eBay to qualify for the Money Back Guarantee?

I trusted Amerikapostam and purchased a $100 hair loss prevention product from eBay. I shipped the item to the U.S. address provided on their website, and then paid ₺102 on their platform to have it forwarded to me in Turkey. Only after they received the product did they inform me that since it was ...

I purchased a watch from eBay, but the product never arrived. I waited patiently, tracked the package, and when I realized it wasn’t going to reach me, I submitted a refund request through eBay. Unfortunately, I haven’t received any response from the platform. No email, no update, no customer servic...

Hello. I ordered products on eBay, but they got stuck in customs and were ultimately returned by PTT (Turkish Post). I followed the tracking information closely, and it clearly shows that the package was delivered back to the seller. Despite this, when I opened a return case with eBay to get my mone...

An eBay seller sent me an empty package, and there was nothing inside. I cannot message the seller because my account has been suspended. I tried to start a request by selecting the missing parts option, but I keep getting an error message saying, "Something went wrong. It is not you, it is us. Go b...

I’m from Azerbaijan and frequently shop on eBay using shipping companies that forward orders from the U.S. to my country. Recently, I purchased a Samsung S23 Ultra on eBay for $682 (₺22,000+). Everything seemed normal—until the shipping company called me and said the package addressed to me arrived ...

I ordered a pair of glasses on eBay, but although the tracking system shows them as delivered, I never received the package. I did not sign for or accept the delivery, yet eBay’s system claims the order was completed. Now, I’m stuck trying to figure out where my item is. I have no way of knowing if...

I purchased a product on eBay in August, but it has been stuck in customs and unable to clear. After three months, the item was supposedly returned to the seller, but there is no confirmation of its delivery, nor have I received a refund. I have no information on the product's current location, and ...

I purchased a product on eBay in August, but it has been stuck in customs and unable to clear. After three months, the item was supposedly returned to the seller, but there is no confirmation of its delivery, nor have I received a refund. I have no information on the product's current location, and ...

I purchased a $40 pouf from eBay (Order number 07-12074-35409), and at no point during the buying process was I informed about the country of origin or the potential for customs fees. I regularly shop from other sites like Temu, where they always notify me of such possibilities. However, eBay provid...

On July 10, 2024, I made a purchase on eBay and tracked my order to find it held at customs. When I went to the customs office to collect it, I realized the product was not what I had ordered. The staff informed me that if I didn’t accept the delivery, the item would be automatically returned. I ini...

I bought a car part from eBay for international shipping, but I regret the decision. The item has been stuck in customs, and despite reaching out to eBay multiple times, I’ve received no response or solution. I also contacted the seller, but they’ve been completely unresponsive as well. I paid for t...

I ordered a car part from eBay, and it was shipped through DHL. The package has arrived at customs, but no further action has been taken. I’ve contacted DHL, but their customer service insists on a 10-digit tracking number. Since the item was shipped from the US, it has a different tracking number, ...

EBay charged me $340 for the item I didn't receive and won't even let me appeal. They have a terrible customer service department and they misled me. That's why my shipment was sent back abroad without being able to receive it from customs, and then I received nothing. They did not accept my objecti...

I purchased a voltage stabilizer for a topdon t30000 ECU programming tool on eBay. However, due to customs procedures, I was informed that I needed to pay an extra ₺9,000. They said it required an additional TSE certificate and many other procedures. The tax I need to pay is more expensive than the ...

I bought a voltage stabilizer for a Topdon T30000 ECU programmer on eBay. Unfortunately, I was informed that I needed to pay an additional amount of approximately ₺9,000 due to customs procedures. I received a notification stating that there is an additional TSE document requirement and several othe...

Every time something goes wrong on eBay, I lose it. My orders are still unfulfilled, and they insist on billing me extortionate fees. This level of secrecy and unfulfilled orders is intolerable. There's a point where I'd like to just quit using eBay altogether. But first, I need my present order ca...

There seems to be an issue with order number 07-10770-44484 from eBay, as it has encountered some customs complications. As a result, the charges for this order are significantly higher than the cost of the product itself. Unfortunately, I am unable to cover these unforeseen costs. It would have bee...

Even though it was marked as delivered, my package still hasn't made it to me. It appears that it was given to the wrong person by mistake. I would appreciate a refund as this is a pressing matter; my package is currently in the possession of someone who has no connection to me. I placed my order on...

Unfortunately, my eBay order with tracking code EEUS004666425TR was mistakenly delivered to someone else. Even though my address and name are clearly stated on the eBay site, the system is indicating that the product has been delivered. It's frustrating that I'm the one footing the bill, but someone...

My account as an eBay seller was recently limited, and I couldn't sell anything for a month and a half. But instead of taking away the restriction, eBay closed my account completely. Worse still, they haven't given me back the money I paid for their services over the months. I'm very upset with how ...