On July 10, 2024, I made a purchase on eBay and tracked my order to find it held at customs. When I went to the customs office to collect it, I realized the product was not what I had ordered. The staff informed me that if I didn’t accept the delivery, the item would be automatically returned. I initiated a return request on eBay, but since I didn’t personally send the item back (as it was automatically returned after 7 business days), I didn’t print the return label. Now, my refund process seems to be stuck, and I haven’t received my money back. Has anyone else experienced a similar issue, and how did you resolve it? I need help to move this process forward and get my refund.
I bought an item from eBay, but unfortunately, it got stuck in customs. Because I work full-time, I couldn’t go to the customs office in person to collect it. As a result, the item was returned. I tried to re-ship it using the return label eBay provided, but I couldn't because the item was already o...
I placed an order on AliExpress (order number: 3039875453184964) on August 16, 2024, and the tracking number is 2710149709402. My package reached customs on August 26, 2024, and since then, it has been held there without any updates or resolution. I opened a dispute with AliExpress the same day, but...
I bought a car part from eBay for international shipping, but I regret the decision. The item has been stuck in customs, and despite reaching out to eBay multiple times, I’ve received no response or solution. I also contacted the seller, but they’ve been completely unresponsive as well. I paid for t...
I placed an order from China on 19/09/2024, but it was marked as delivered on 11/09/2024, even though I haven’t received the product. According to the 17track tracking system, the package cleared customs and was handed over to a local carrier. However, after entering the country, the status changed ...
I returned a product purchased from Amazon.com, but despite weeks passing, the refund has not been credited to my account. On October 24, 2024, I received an email confirming that the refund had been issued, yet there has been no sign of the money in my account. I have contacted customer service mu...
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