Even though we had a baggage allowance of 15 kilograms, EasyJet still charged us €96 at the airport. Our bags were within the airline’s size and weight limits, with each weighing only 7 kilograms. However, they charged us for both bags, which is completely unfair. We are especially dissatisfied with the staff at the Italy airport, and though we’re unsure of the name, it sounded like A*****. This issue caused a lot of frustration, and we expect a full refund of the unjust charges. EasyJet needs to ensure their staff follows the baggage rules properly and stop overcharging passengers. Please resolve this issue promptly!
We booked a flight with EasyJet from Milan to Kos, but I accidentally entered my name twice during check-in instead of my spouse’s. This mistake cost us a €70 penalty. On top of that, our luggage didn’t fit in the control point, and we were charged €58 per bag. What’s worse than the fines was the wa...
On my recent EasyJet flight, I was shocked to be charged 55 GBP each for myself and my son, totaling 110 GBP, simply because our standard cabin-size bags were not allowed inside the cabin. Each bag weighed only 5 kg, far below my 15 kg allowance, yet I was told the measurements required placing them...
On December 7, 2024, I flew with EasyJet on flight U21279 from Basel to Antalya. Along with my ticket, I paid for an extra 26kg baggage allowance in advance. However, when I tried to split that allowance across two suitcases—still totaling 26kg—I was told by the gate agent that I had to use a single...
On December 24th, I flew with EasyJet from Antalya to Basel. At check-in, I presented my cabin bag, which met standard size requirements. The check-in agent attached a tag and issued my boarding pass without any issues. However, just a few steps away from the counter, another staff member claimed m...
Dear Air Arabia Customer Service, I am writing to express my disappointment with the experience my friends and I had on our return flight from Tangier between November 17-23. We traveled with cabin baggage, and there were no issues during our departure from Sabiha Gökçen Airport. However, on our ret...
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