I hold a French residence permit and work in France. Today, I had flights with EasyJet from Izmir to Bordeaux, with a layover in London. I passed through passport control in Izmir without any issues after showing my French residence permit and both flight tickets (Izmir-London and London-Bordeaux). However, the ground staff at the boarding gate refused to let me board the plane. They claimed that I couldn't transit through the UK with a French residence permit, which is incorrect. According to the Turkish Ministry of Foreign Affairs' official website, individuals with a valid European Economic Area residence permit are exempt from needing a UK transit visa, provided the transfer occurs at the same airport.
I repeatedly explained this to the ground staff and even showed them the official regulation, but they ignored it and insisted I couldn’t board. This was extremely frustrating and unjust. I am demanding a refund for the tickets I was wrongfully denied from using, and I need a proper explanation for this mistreatment.
Today, I had flights from İzmir to London and from London to Bordeaux. I hold a French residence permit valid until April 2028, and even though the official website of the Turkish Ministry of Foreign Affairs clearly states that "EU residence permit cardholders do not require a UK transit visa," the ...
I bought a flight ticket from Ankara to Izmir with Ajet. This week, my last name changed, so I went to the check-in desk with my official document that included my Turkish ID and photo. As a student in Ankara planning to visit my family, I was completely taken aback when they refused to let me board...
Hello, I had a ticket for Istanbul/Mexico on March 9th at 2:25 AM and a return ticket on the 31st. I arrived at the airport, received my boarding pass, had my passport stamped, and passed through the security check. However, when I reached the gate, private security personnel were conducting checks,...
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
On 11/09/2023 at 08:20, I had a connecting flight from Istanbul to Helsinki to Tokyo, which I purchased via Finnair on 28/04/2023. The Istanbul-Helsinki part was operated by Turkish Airlines. Previously, when I contacted Finnair about the transit visa, they directed me to consult the consulate. I em...
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