I bought a flight ticket from Ankara to Izmir with Ajet. This week, my last name changed, so I went to the check-in desk with my official document that included my Turkish ID and photo. As a student in Ankara planning to visit my family, I was completely taken aback when they refused to let me board the plane. I had checked in online, arrived at the airport on time, and spent an hour trying to show all the documents I had, but they were dismissive and simply said no. My official document, issued by a government office, clearly confirmed my identity. I don’t understand how they could deny me boarding based on this. I am incredibly upset by this experience.
I would like to share the grievance we experienced on our Ajet flight from Ankara to Dalaman (PNR Code: 36daqt, Seats: 10A–10B) on October 13, 2025. We arrived at the airport on time and presented all required documents. However, the airline staff stated that we would not be allowed to board because...
I had a flight with Ajet Airlines today at 17:10 from Ankara to Hatay. I hadn’t done online check-in. With 45 minutes left until the flight, I went straight to the counter without waiting in line and explained that I hadn’t joined the queue. I asked how much longer they would accept passengers since...
I purchased a ticket through the AJet app using my previous last name, which was still saved in the system. Shortly after, I realized the mistake and contacted support to have my surname updated to my new legal name. They asked me to provide official proof of the name change, so I sent the official ...
On August 1, I experienced a major grievance with my Izmir-Ankara and Ankara-Kars flights purchased from Ajet. At Izmir Airport, the staff did not complete the check-in process, causing us to lose time, and even though we later checked in online, we were still not allowed to board the plane. As a re...
I bought a ticket for a 10:00 flight from Sabiha Gökçen to Ankara on 15.05.2025 and arrived at the airport well in advance without any issues. However, I was informed that the aircraft type had been changed and that 20 passengers, including myself, would not be allowed to board. They said compensati...
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