I am complaining about Turkish Airlines for tearing my ticket and refusing my refund. My flight to Sarajevo with Turkish Airlines was scheduled for March 29 at 19:30. Since I was told that online check-in was not possible, I got my ticket from the counter around 17:45. After my ticket was issued, the counter staff called me back, tore my ticket, and said they couldn't issue it because my gray passport had only 2 weeks left. In fact, due to the election, refunds were possible. However, since a ticket was created for me, I couldn't get a refund. If my passport was not valid because it was in its last month, then why issue the ticket in the first place? Due to the staff's mistake, I couldn't refund my flight. If they had told me my passport was not valid before issuing the ticket, I would have immediately requested a refund. I want a refund for the ticket. I couldn't refund my ticket due to an issue caused by them. When I provided feedback on their website, they said the responsibility for the passport was mine. However, I still had the right to cancel my flight even if my passport was invalid. This didn't happen because of the staff's mistake. They also don't accept their mistake.
I'm lodging a complaint against Turkish Airlines for ripping up my ticket and obstructing my right to a refund. My Turkish Airlines flight to Sarajevo was scheduled for March 29th at 19:30. I was told online check-in wasn't available, so around 17:45, I purchased a ticket at the counter. After handi...
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
Turkish Airlines did not allow me to board the flight Today (29/06/2025), I had a flight from Hatay to Istanbul at 20:35. I did an online check-in, but due to a system error, I did not receive any check-in message or email. I called Turkish Airlines customer service, and they confirmed that my check...
My flight from Schiphol to Istanbul on December 21, 2023, was canceled, and I am not receiving a refund. I had a flight planned on 21-12-2023 (TK 1962) at 14:00 from Schiphol to Istanbul. Unfortunately, due to weather conditions, the flight was delayed and took off at 16:36. I arrived at Schiphol ...
I previously submitted my complaint to the Turkish Airlines feedback center. It was either ignored or misunderstood. A customer service representative called me and talked about unrelated issues. They either didn't understand what I was saying or chose not to. Let me explain in more detail. Since I ...
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