On EasyJet flight EJU7204 from Manchester to Barcelona on November 16, 2024, I paid €26 in advance for my son's cabin bag. However, at the gate, they charged an additional €48, despite the bag being within the 8 kg limit. I expect a full refund for the extra charge. If this issue isn’t resolved, I will escalate my complaint to Star Alliance. Please address this immediately.
On December 7, 2024, I flew with EasyJet on flight U21279 from Basel to Antalya. Along with my ticket, I paid for an extra 26kg baggage allowance in advance. However, when I tried to split that allowance across two suitcases—still totaling 26kg—I was told by the gate agent that I had to use a single...
On December 24th, I flew with EasyJet from Antalya to Basel. At check-in, I presented my cabin bag, which met standard size requirements. The check-in agent attached a tag and issued my boarding pass without any issues. However, just a few steps away from the counter, another staff member claimed m...
On my recent EasyJet flight, I was shocked to be charged 55 GBP each for myself and my son, totaling 110 GBP, simply because our standard cabin-size bags were not allowed inside the cabin. Each bag weighed only 5 kg, far below my 15 kg allowance, yet I was told the measurements required placing them...
On August 31 at 7:00 AM, during boarding for EasyJet flight EJU1959, I was unexpectedly charged an additional €58 for my carry-on bag — an amount that was more than twice the price of my ticket. This fee was requested at the very last moment without any reasonable explanation, causing significant in...
I booked a flight with EasyJet for December 14, 2024, under Reservation Reference: K8LSBXX. While trying to check in online, the system accepted the information for three of the passengers—but it refuses to accept my son’s birthdate. No matter how many times I enter it correctly, it won’t go through...
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