My experience with Dyson has been a nightmare. Every complaint shared on this platform echoes the same sentiment: lack of responsiveness. They promise to call back but never do. Even when they do, they open a case and assure assistance, but there's never a resolution. Dyson Turkey is poorly managed, and I've decided to escalate my complaints internationally. Additionally, legal action has commenced, but I'm unsure if they'll even be served the notice.
On February 16, 2022, I purchased the Dyson V15 model from the Zorlu Dyson store. The transaction was made by my former spouse. By May 2023, the device started experiencing performance issues. I contacted Dyson customer service for a service appointment and received video support, and the representative was polite and helpful. After waiting for 15-20 days, when I called on June 21 to inquire about the motor expected to arrive, I was informed that these motors were no longer being sent. I mentioned my previous conversation on May 30 and requested a review of the records, but was advised to have the device inspected at the service center as the motors were no longer available. Subsequently, they suggested disposing of the device and offered a 60% discount for a new one. I objected, but they didn't provide further details or alternatives, insisting on disposal. After repeated pressure, I reluctantly agreed, but stated I wouldn't accept the 60% discount for a new device.
In mid-July, a package arrived containing the allegedly discontinued motor. Dyson claimed the initial information about the motor's availability was incorrect, yet I received it. I informed them that I no longer had the device, and they insisted I return the motor to receive the discount. This cycle of miscommunication has been exhausting, and stressful, and has left me without a solution and stuck with a spare motor.
Buying products from Dyson Turkey has been a complete disappointment, to say the least. Let me explain briefly. Around 6 months ago, we purchased a product that turned out to be defective. We contacted Dyson Turkey to address the issue. Initially, they attempted to resolve it by changing the filter,...
I really regret buying Dyson. The technical service and customer service in Turkey are very bad. I have been dealing with the Dyson Gen5 Detect Absolute vacuum cleaner since December 16, 2023. First of all, the machine I bought turned out to be defective. Then they sent me a different machine than t...
On January 25th, we purchased a Dyson V15 from Dyson Turkey. Soon after, the device's internal roller head failed. On July 8th, my wife contacted Dyson's WhatsApp service, and they assured us that the faulty part would be replaced. However, we've received messages since that date stating that they c...
I noticed that my Dyson V15 vacuum cleaner, which I bought in December 2023 and started using because I wasn't here, didn't pick up dust properly when I used it for the second time. It performed no better than an ordinary handheld vacuum cleaner. I called customer service twice, explaining that ther...
I purchased a V15 from the Dyson Turkey website. On February 6, 2024, the screws inside the plastic parts on the sides of my carpet cleaning head broke, so it was sent in for replacement—but the service fixed it in the worst possible way, simply gluing it. Two days after it was returned, the glue ca...
Comments