I purchased a Dyson Airwrap on 04.06.2025, and I was extremely disappointed to find that the filter cleaning tool was missing from the box. I still have both the original box and my invoice, and it hasn’t even been a full month since the purchase. Despite this, Dyson’s customer service refused to help simply because I may have discarded some of the inner cardboard packaging.
As someone who has used a Dyson Airwrap before, I know exactly what’s supposed to be included in the package—and this part was never there to begin with. I didn’t overlook it or lose it; it just wasn’t included. I carefully unpacked and checked everything again before contacting support, and the tool was definitely missing.
It’s incredibly frustrating to spend this much on a high-end product and not receive all the components, only to be met with a dismissive response. Dyson needs to take responsibility for missing items and provide the filter cleaning tool immediately without deflecting blame onto the customer. I expect full support, not excuses.
I received my Dyson Airwrap order today, March 15, but upon opening the box, I discovered that the cleaning tool was missing. This is extremely disappointing, considering how expensive this product is. I immediately tried contacting customer service, but I couldn’t get through. I expect Dyson to se...
I purchased my Dyson Airwrap on January 20, 2025, and I'm extremely frustrated because the box didn't include the filter cleaning brush—the small ring-shaped brush that's essential for proper maintenance. I've just realized this critical part was missing, making it impossible to clean the device's f...
I purchased a Dyson Airwrap (model D), but the filter cleaning brush was missing from the box. Either it wasn’t included at all, or it was placed somewhere so poorly that I didn’t see it and may have thrown it away unknowingly. Regardless, I now can’t use the device effectively, because the performa...
I purchased the latest Dyson Airwrap in the new purple color directly from the Dyson store at İstinyePark AVM in İzmir on March 31, 2025. When I opened the box at home, I immediately noticed that the small cleaning brush—an essential tool for maintaining the filter—was missing. This tool is supposed...
On November 6, 2024, I purchased a Dyson Airwrap hair styling and drying set directly from Dyson's website. When my order arrived, the filter cleaning tool was missing. My order number is 910900855793. For a premium product like this, I expect every component to be included as promised. It’s frustra...
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