I purchased the Dyson vacuum maintenance package but Dyson repeatedly provided an incorrect shipping code which prevented the courier company from dispatching the product. Each time I contacted Dyson they assured me the issue was fixed but the same problem kept happening. I had to make numerous calls between Dyson and the courier company to resolve the issue while Dyson made me handle its own technical problem failed to cooperate and took no responsibility for an issue that was not my fault. Despite spending hours trying to fix a problem caused entirely by Dyson I received no compensation or even a proper apology. Because of the problems I faced during the shipping process I do not recommend the Dyson vacuum maintenance package to anyone.
I gave the Dyson vacuum cleaner for a maintenance package. However, despite my intense efforts over the past 2 days, my vacuum cleaner is still waiting at the branch due to their failure to ship it, offering solutions as if mocking, not making calls, and not solving the cargo code problem. There is a very poorly managed maintenance network that burdens the customer with the code problem between Yurtiçi Cargo and Dyson throughout the working day. If you want to be extremely regretful, unable to even send your vacuum cleaner by cargo, and be kept on the phone for hours, buy a Dyson and see what you will experience when you want to send it for maintenance. Today is almost the end of the working day and they still haven't taken a step to solve the cargo problem. The cargo company states that it cannot send the waiting cargo due to a code error, and the Dyson team wants this problem to be solved by the customer. They absolutely do not take steps to solve their own code errors and are victimizing the customer. If you want to send it for maintenance and be drowned in phone traffic with unresolved issues and frustration, you can go ahead and buy a maintenance package. I deeply regret buying a Dyson. I never want to deal with it again.
I contacted customer service regarding the filter clogging issue with my Dyson upright vacuum cleaner. The representative explained how to clean the filter and promised to send a replacement. However, the filter they sent was also defective. When I reported this, they offered a one-time cleaning pac...
My Dyson vacuum broke down, so I took it to an authorized service center on June 15. I informed them that I would be traveling abroad in 3 days and that the repaired vacuum should not be shipped, as I would pick it up from the store. Unfortunately, they did not listen and shipped it anyway. When I r...
I have been a Dyson user for five years and currently own a V6 and two V8 cordless vacuums. Recently, my V6 vacuum developed a battery issue, so I contacted Dyson customer service for assistance. During a video call, they confirmed that the battery needed to be replaced and, since my warranty had ex...
We decided to buy a Dyson vacuum cleaner and placed our order over the phone, paying for it. As a precaution, we dialed the same phone number again. We were told that the payment had been canceled due to an error on the part of the employee who canceled the order. We asked for an explanation and wer...
I called Dyson customer service at 18.11. I explained the situation because my device was not performing sufficiently. They said they would send a courier company and pick up the device. They were going to come to pick up the device at 20.11, but when we arrived at 23.11, the device was still not de...
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