How to Recover Lost Free Fire Account After February 2026 Update

I had a Free Fire account that I had worked hard on for a long time. I had made significant progress — my rank was Diamond I with 2 stars. My old account name was *karanlık _ay. On February 15, 2026, when I logged back into the game after an update, I realized that my account was gone.

There had been previous updates to the game before, and I never experienced any issues with my account. However, after the most recent update — which introduced a new theme with a blurry cornfield-style background — I could no longer access my old account. When I try to create a new account using my old username, I receive a message saying “this name is already in use.” This shows that my old account is still registered in the system, but I am unable to access it.

I attempted to submit a complaint and request help through the in-game support system, but the submission failed and my support request would not go through. Unfortunately, I do not remember my old account ID number, which makes the situation even more frustrating. My rank, collected items, and friends list were all tied to that account, so I have suffered a serious loss of time and effort.

I kindly request that access to my old account be restored and, if possible, that it be returned to me with my original username and in-game progress intact. I am fully prepared to provide any additional information necessary to verify that the account belongs to me.