We decided to buy a Dyson vacuum cleaner and placed our order over the phone, paying for it. As a precaution, we dialed the same phone number again. We were told that the payment had been canceled due to an error on the part of the employee who canceled the order. We asked for an explanation and were told that the person in charge would contact us and provide information. We waited for days without hearing from anyone. When we called again, we were told that the responsible person would not call and that the money would be refunded. We learned after a long wait, without receiving a call, that we would have to wait a long time for the refund due to the installment payment by credit card. Despite the situation, the phone representative suggested that we make the purchase again. As a result, we decided to place the order via the website. When the device arrived, we discovered that the box had been opened and taped shut, and there was dust inside. We relayed this information to the call center, requesting an exchange and outlining the issues. We were told that we had to return the item. Despite my repeated requests for an exchange rather than a refund, we were told that the matter would be forwarded to the responsible party and that they would contact me. However, no call was received. We recognize Dyson as a global corporate brand, and we find this situation unacceptable. The lack of a proposed solution, as well as the suggestion to make the purchase again, is extremely unsettling.
It took a month for the service to inspect and send my broken Dyson vacuum cleaner to Dyson headquarters. Following the choice to recycle the goods, we were notified that the new vacuum we had chosen was out of stock. We received emails twice claiming that the product was back in stock, but when we ...
On April 30, 2025, I ordered a Dyson V10 vacuum cleaner directly from Dyson’s official website. When the package arrived, one of the parts was broken right out of the box. I immediately reached out for support through every possible channel—email, WhatsApp, and phone—but received no meaningful respo...
I bought a Dyson vacuum cleaner, only to discover that it was malfunctioning after I used it. I quickly returned it to the store, where they suggested replacing it with a different color because the same model was not available. I insisted on getting the same product or a refund. What's their respon...
I contacted Dyson for repair service because my vacuum cleaner broke down. Before the product even reached their service center, I was charged ₺5,600. The service team later came to collect the vacuum cleaner, but since then, it has never been returned, and the entire process has turned into a night...
On May 7, I placed an order through the official Dyson website. I received a confirmation email, but almost immediately after, my order was canceled for security reasons. Since then, I have been waiting for a refund. Every time I contact Dyson customer service, I get the same response: "Your refund ...
Comments