Dyson Sent the Wrong Battery for My V6 Vacuum and Won’t Replace It

I have been a Dyson user for five years and currently own a V6 and two V8 cordless vacuums. Recently, my V6 vacuum developed a battery issue, so I contacted Dyson customer service for assistance. During a video call, they confirmed that the battery needed to be replaced and, since my warranty had expired, provided me with a purchase code to order the correct battery.

I proceeded with the purchase for ₺4,000, but when the product arrived, I immediately noticed that the battery was not compatible with my V6 vacuum. I reached out to Dyson again, and they admitted that they had sent the wrong battery. I was told that an investigation would be conducted and that they would follow up, yet I have not received any further updates.

Every time I call, I am simply reminded of the 14-day return policy. I know my consumer rights, and I am not responsible for Dyson’s mistake. I am demanding the correct battery in exchange for the incorrect one that they sent me. Instead, they insist that I return the wrong battery, wait for a refund, reorder the correct one, and then wait for it to be delivered again—which is entirely unacceptable.

Dyson, you made the mistake—why am I the one dealing with the consequences? Send me the correct battery immediately!