I contacted customer service regarding the filter clogging issue with my Dyson upright vacuum cleaner. The representative explained how to clean the filter and promised to send a replacement. However, the filter they sent was also defective. When I reported this, they offered a one-time cleaning package for ₺2499, stating they could only fix the problem if I paid. After agreeing, I was left waiting every day at the cargo company with an incorrect code—Monday, Tuesday, Wednesday, Thursday, and Friday. I had to make one-hour phone calls each day for five days, yet the issue remains unresolved. I am completely dissatisfied with Dyson. Let this be a lesson for potential buyers—think twice before choosing Dyson. For me, Dyson is nothing but regret.
I contacted Dyson for repair service because my vacuum cleaner broke down. Before the product even reached their service center, I was charged ₺5,600. The service team later came to collect the vacuum cleaner, but since then, it has never been returned, and the entire process has turned into a night...
I sent my Dyson V15 vacuum cleaner to service on October 5, 2024, for a minor cosmetic issue, and it was returned to me by cargo on October 17—two weeks later—with a malfunction. When I took it back to the service center to explain the issue, they refused to acknowledge their mistake and informed me...
I sent my Dyson V11 product for servicing, and they quoted 4700 ₺ to replace the part. I made the payment immediately. However, despite receiving an email on March 5th stating that the product was repaired and would be shipped via courier, it's now the 29th, exactly 24 days later, and my product sti...
My Dyson Animal Pro2 corded vacuum cleaner broke down. When I contacted the service, they charged me a service fee of 3700 ₺ without inspecting the product or diagnosing the fault. They insisted on payment before providing any service. Despite the potential cost of the fault being around 500 ₺, Dyso...
I bought it from a store in Turkey a year ago, and after only 5 months it began giving me a constant filter emptying, reservoir emptying, and filter cleaning signal. Although I have been diligent about keeping the filter clean before each use, I would prefer not to have to do so in order to get the ...
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