I purchased a Dyson V15 from Migros on March 5, 2023, thinking I was investing in one of the most reliable vacuum cleaners on the market. However, on June 15, 2025, the device suddenly stopped charging—just three months and ten days after the warranty expired.
When I contacted Dyson customer service, they told me that since the product was an international model, they could register it in their system, but could not offer any free service or repairs because the warranty had officially ended. This is unacceptable. I paid a hefty sum for this vacuum because of Dyson’s reputation and marketing claims about durability. Yet here I am, not even 2.5 years later, with a broken product and no support.
To make matters worse, replacement parts are incredibly expensive. If the device fails shortly after the warranty expires, what exactly am I paying for—just branding? I feel misled by the way Dyson over-promotes its product’s durability.
I urge Dyson to take responsibility and offer a fair solution for customers in this situation. A brand that boasts about quality should back it up with after-warranty support, not leave customers stranded.
Hello, I’m a Dyson V15 Detect cordless vacuum owner, and I’m extremely disappointed in the support I’ve received post-warranty. My product’s warranty expired on 09.03.2025. Just 20 days after the warranty ended, the battery suddenly failed and began showing an error. I contacted Dyson customer suppo...
My Dyson V15 vacuum suddenly stopped working mid-cleaning—it shut off completely without warning on March 3, 2025. Dyson previously assured me, both in-store and through customer service, that they’d always help resolve any issues even after the warranty expired. Now, shockingly, they insist I must ...
I purchased my Dyson V15 cordless vacuum in October 2022, and I am beyond disappointed. In the middle of regular cleaning, the vacuum suddenly shut off and now won’t turn back on or charge at all. I haven’t even used it heavily, and yet the battery is completely dead in under two years. For a produc...
I purchased my Dyson V15S vacuum on December 10, 2024, and despite having no damage, cracks, or user-related issues, one of the vacuum heads has stopped working. When I contacted Dyson support, they said I would have to pay for a replacement—without offering any valid explanation. This is completel...
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