I purchased my Dyson V15S vacuum on December 10, 2024, and despite having no damage, cracks, or user-related issues, one of the vacuum heads has stopped working. When I contacted Dyson support, they said I would have to pay for a replacement—without offering any valid explanation.
This is completely unacceptable for a premium product I paid so much for (₺). There are no signs of misuse, yet Dyson refuses to take responsibility and honor what should clearly be covered under warranty. A global brand like this should stand behind its products.
I’ve already filed a complaint with the Consumer Arbitration Committee. To anyone considering a purchase: read the reviews first. Dyson is not standing behind what they sell, and that’s unacceptable. I expect this to be resolved immediately and the defective part replaced at no cost.
Despite having no user-related damage, cracks, or misuse, Dyson is insisting on charging me for a replacement of a faulty attachment on my Dyson V15S vacuum, which I purchased on 10.12.2024. They provided no explanation for this decision. I was even told by customer service that the issue could be r...
I’m very disappointed with Dyson and how they’ve handled my warranty claim for the V15 vacuum cleaner. The stationary vacuum head broke, even though the product is still under warranty. I contacted customer service and was told a replacement would be sent. That sounded fair—until they mentioned it w...
I purchased a Dyson V15 stick vacuum in March 2024, and by February 2025, it started shutting off on its own during use. After paying ₺30,000+ for this vacuum, I expected top-tier performance, not recurring issues. Is this what Dyson customers should expect? To make matters worse, within the first ...
I purchased a Dyson V15 stick vacuum in March 2024, and by February 2025, it started shutting off on its own during use. After paying ₺30,000+ for this vacuum, I expected top-tier performance, not recurring issues. Is this what Dyson customers should expect? To make matters worse, within the first ...
I purchased the Dyson V15 vacuum, expecting long-term quality and performance given its premium price. However, the product’s warranty expired on January 24, 2025, and immediately afterward, the device began shutting off during use. It’s hard not to feel like this was built to fail the moment the wa...
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