We bought a Dyson V8 vacuum cleaner. In its first year, the vacuum's battery died and it stopped charging. The red light keeps blinking. When we sought support from Dyson, they tried to assist us via a video call and, without properly examining the issue, they said the charger was faulty and sent us a new one, which didn't solve the problem. We called again and another representative confirmed it was a battery issue. If the battery was the problem, why did you waste a week of our time? Now, even though we ordered a new battery, it hasn't arrived for 5 days, and it's clear how important a vacuum cleaner is at home. When I asked the representative, they said it was in the preparation stage. If there is such a problem, why can't it be supplied immediately? I request that my issue be resolved. Additionally, the representative mentioned that the battery of this device can be requested for free once, and if the same issue occurs, it will be provided for a fee. Using the Max feature supposedly damages the battery (!). We get this information only after our battery is damaged. Moreover, why shouldn't I be able to use a device with a Max feature continuously on Max? Ridiculous :) Dyson continues to fall short.
I purchased a Dyson V8 vacuum cleaner, and after just one year, the battery completely died. I reported the issue to Dyson, and they sent me a replacement battery, which I appreciated. However, the second battery also failed after only a year and a half. When I contacted Dyson again, they told me th...
In mid-2021, I purchased a Dyson V11 cordless vacuum cleaner from your official website and have been using it regularly for about 10 minutes a day since then. However, this week, the battery suddenly died completely, and the vacuum no longer works. I’m quite surprised and disappointed to have exper...
I began using my Dyson V15 vacuum in March, and on July 26, it developed a battery issue. Customer service assured me that a replacement battery would be sent to me within three business days. However, six days had passed with no sign of the battery. When I contacted them again, they said it would b...
My Dyson V8 vacuum cleaner has had a battery issue since the 2-year mark, and now—after 4 years of owning it—I still can’t use it due to the same unresolved problem. I contacted Dyson support, and they told me the battery was out of stock and asked me to keep checking for updates. I’ve been monitori...
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