I purchased a Dyson V15 stick vacuum, but the Torque Drive Motorized Head broke. Since then, I have been trying repeatedly to contact Dyson customer service, but no one responds.
I attempted to reach them via WhatsApp, but all I got was an automated chatbot with no real assistance. The one time I was lucky enough to speak to an actual representative, they told me to call back with the product and invoice in hand, then immediately ended the call. Am I supposed to carry my vacuum everywhere I go?
I even sent a message through social media, but Dyson never responded. The vacuum is now completely unusable, and I regret buying it. Everything seems great when purchasing the product, but when you actually need support, Dyson is nowhere to be found. I demand a solution immediately—replace my broken part or provide real customer service!
We purchased a Dyson V15 but hadn’t used it much due to having another vacuum. When I finally decided to use the Dyson, I noticed that the round parts on the sides of the Digital Motorbar cleaning head were broken. I took photos before using it. Despite calling customer service multiple times, we we...
Lately, my Dyson vacuum has been losing suction power, and to make matters worse, a part of the vacuum head broke unexpectedly. I tried to reach out to Dyson’s customer support via their WhatsApp line—not once, but twice. While they did respond a few times, the conversation never led anywhere. There...
I purchased a Dyson V15 cordless vacuum, and at first, it worked perfectly fine. However, over time, the suction power gradually weakened until it barely picked up anything. I sent it to service twice, and each time, they claimed it was fixed, but the problem never went away. Now, the vacuum has co...
My Dyson V15 vacuum, which hasn’t even reached its first year, had a part of its dustbin break. I contacted the help center and received live support, where the representative confirmed the breakage during a video call and placed an order for a new part. During the same call, I mentioned that a part...
The head of my Dyson vacuum cleaner broke down in its 25th month, and I’ve been trying to reach customer support via WhatsApp. I sent a message at 9 a.m., but didn’t get a response until 1:40 p.m., by which time I was at work and didn’t have the vacuum with me. This delay makes the support process e...
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