Turkcell Pasaj was the retailer from whom I purchased a Dyson V12 with a valid warranty. Unfortunately, the device developed a flaw, so we took it to the service center, where they examined it and determined that it is indeed qualified to be replaced with a new device. Nonetheless, Turkcell Pasaj claims that they do not have the product in stock and that the only refund they can provide is for the original purchase price. This resolution will not be accepted, and I expect to receive the brand new Dyson V12 that is rightfully mine. Why does Dyson.com not stand behind the products they sell and collaborate with sellers who prioritize making sales over ensuring customer satisfaction?
We purchased the Dyson V12 directly from a Dyson store, trusting it would be reliable. The sales team assured us that even in cases of user error, Dyson would repair or replace the product under warranty. Based on these claims, we decided to buy it. However, when the vacuum developed an issue, I co...
I’ve been using the Dyson V12 cordless vacuum, and while the product worked fine at first, the low-reach furniture tool broke during regular use. I contacted Dyson on June 1st to report the issue. They took my address and assured me that a replacement would be sent under warranty. I waited patientl...
I purchased my Dyson V12 vacuum through Dyson’s official seller on Trendyol. The product’s warranty expired about a year ago, and now the vacuum tube has broken. This is the first time I have ever had an issue with any part of the device, and I have never requested a replacement before. When I call...
I purchased the Dyson V12 vacuum cleaner, which included a stand unit as a promotional gift. Despite buying directly from Dyson Turkey’s official seller, the gift was not included in my delivery. I reached out to their customer service, but they have been unhelpful and failed to resolve the issue. ...
In 2022, I purchased a Dyson V12 vacuum directly from the brand's official website. It was meant to be a secondary vacuum in our home, so it was used very lightly. Despite the minimal usage, right after the two-year warranty expired, the battery completely failed. What’s worse is that I trusted Dys...
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