Even though I have been using my Dyson V12 vacuum carefully, the wand (pipe) broke about two months ago. I contacted Dyson’s official website to purchase a replacement part, but I was informed that the wand has been out of stock for a long time and that they would be unable to assist me until it becomes available again. As a result, I haven’t been able to use my vacuum for two months and have been greatly inconvenienced.
Although my product is no longer under warranty, I am unable to benefit from it because the replacement part is unavailable. I live in Ordu, Turkey, and this is the first time I’ve experienced such an issue. No payment was requested for the replacement part, since it isn’t currently in stock.
I kindly request that this issue be resolved as soon as possible and that the replacement wand be supplied and delivered to me promptly.
In September 2025, the wand (pipe) part of my Dyson V12 vacuum broke. Since then, I have been waiting for about three months for the part to come back into stock. My warranty has expired, so I was unable to benefit from Dyson’s goodwill repair policy. The technical service informed me that if the pa...
My Dyson V12 Slim vacuum’s tube part broke right after the warranty expired. For the past two months, I have been unable to obtain this replacement part. When I called Dyson customer service, I was simply told: “Please keep checking our website; once it’s back in stock, you can order it.” Since the...
I am using a Dyson V12 vacuum, and the wand has broken. For nearly two months, I have been unable to use the product because the replacement wand has been out of stock. Every time I call customer service or send an email, I receive only the response “please track the stock,” yet my issue has not bee...
The pipe section of my Dyson V12 vacuum broke about two months ago. Since my warranty expires on December 28, 2024, I was told that I would need to purchase the replacement part myself. However, despite following up regularly with both Dyson’s website and customer service over the past two months, t...
The tube of my Dyson V12 vacuum cleaner broke in mid-July. Since my warranty has expired, I wanted to purchase a new tube, but for about two months, it has been out of stock both on Dyson’s official website and through customer service. I also learned that tube breakage is a common issue with the V1...
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