In September 2025, the wand (pipe) part of my Dyson V12 vacuum broke. Since then, I have been waiting for about three months for the part to come back into stock. My warranty has expired, so I was unable to benefit from Dyson’s goodwill repair policy. The technical service informed me that if the part came back in stock, they would replace it under warranty, and if not, they could repair it if I sent in the broken part. However, since the part was never restocked and no other solution was provided, I ended up keeping the broken wand for a long time — and eventually had to throw it away.
Throughout this process, I contacted Dyson’s Ankara customer service multiple times via phone and WhatsApp, but I was never informed when the part would be available, nor was any real solution offered. When I tried to purchase a new wand by paying for it myself, I was told that it was still out of stock, so I was unable to resolve the issue either through warranty or paid replacement.
I request that the wand part be supplied as soon as possible and that, due to the extended delay and inconvenience I have experienced, an additional warranty period be granted to compensate for my situation.
Even though I have been using my Dyson V12 vacuum carefully, the wand (pipe) broke about two months ago. I contacted Dyson’s official website to purchase a replacement part, but I was informed that the wand has been out of stock for a long time and that they would be unable to assist me until it bec...
We’ve been very happy with our Dyson V12 vacuum until the main connection tube broke, and now, that satisfaction is turning into regret. On September 12, 2024, I had a video call with Dyson Turkey representatives, and they confirmed the part order. However, after 18 days with no updates, I called th...
The wand of my Dyson V12 Detect Slim vacuum cleaner broke last year while I was doing normal vacuuming at home. When I called, after a video call, I was told that it was covered under warranty and a new one would be sent. An order was created during that process, but I waited a very long time for de...
The pipe section of my Dyson V12 vacuum broke about two months ago. Since my warranty expires on December 28, 2024, I was told that I would need to purchase the replacement part myself. However, despite following up regularly with both Dyson’s website and customer service over the past two months, t...
Comments