I own a Dyson V12 vacuum, which suddenly stopped working. After contacting customer service, they informed me that the battery was the issue and placed an order for a replacement. This order was made on October 20, and it’s now September 1—still no replacement has arrived. I have no backup vacuum, a baby at home, and my house is a mess. I paid a significant amount for this vacuum, and now I’m left without one, despite the fact that my warranty is valid until November. It's incredibly frustrating that such an expensive product leaves me in this situation. I urgently need Dyson to resolve this and send the replacement.
I sent my Dyson V12 vacuum for repair on November 6, but 52 days have passed, and it has still not been repaired or returned to me. Every time I contact customer service, they tell me, "Your case has been created, and we will get back to you as soon as possible," yet no one calls, and there is no fo...
Hello, I’ve been using the Dyson V11 vacuum and now need to replace the battery. However, every time I try to order one, I’m told it’s out of stock. I contacted customer service hoping for help, but they offered no solution—just vague responses with no timeline or alternative options. I bought this...
On November 20, I delivered my Dyson V12 Detect Slim vacuum cleaner to an official Dyson service center due to a battery malfunction. I was informed that the product was covered under warranty and that no fee would be charged for this repair. According to Dyson’s warranty terms, the faulty part is s...
I reached out to Dyson customer service on October 13, 2023, to let them know that the adaptor of our Dyson V12 model vacuum was not working properly. They were able to see the issue when I showed them. The customer service rep said, "Once we have the part, we'll give it to you for free." It's been ...
Dear Dyson Customer Service, I am writing to express my dissatisfaction regarding an ongoing issue with my Dyson vacuum cleaner. Since August 2024, I have been trying to obtain a replacement battery for my device. Despite numerous attempts to resolve the issue, I have not received the battery, nor h...
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