I sent my Dyson V12 vacuum for repair on November 6, but 52 days have passed, and it has still not been repaired or returned to me. Every time I contact customer service, they tell me, "Your case has been created, and we will get back to you as soon as possible," yet no one calls, and there is no follow-up on the process. The lack of transparency and updates has left me feeling neglected as a customer. My vacuum is nowhere to be found, and I am the one left in a difficult situation. I have a small baby with allergies, which is why I chose this vacuum, but it has now been nearly two months without one in my home. I expected better service and quicker resolution from a company like Dyson. I urgently request that my vacuum be repaired and sent back to me as soon as possible.
I own a Dyson V12 vacuum, which suddenly stopped working. After contacting customer service, they informed me that the battery was the issue and placed an order for a replacement. This order was made on October 20, and it’s now September 1—still no replacement has arrived. I have no backup vacuum, a...
I reached out to Dyson customer service on October 13, 2023, to let them know that the adaptor of our Dyson V12 model vacuum was not working properly. They were able to see the issue when I showed them. The customer service rep said, "Once we have the part, we'll give it to you for free." It's been ...
Hello. I sent in my Dyson V12 vacuum for warranty repair due to visible peeling on the purple parts. Even though the serial number is clearly printed on the battery, they rejected the service request saying the serial number was missing. I had to ship it again after receiving an email from them, ins...
Our Dyson vacuum issue, which started on November 6, has not been resolved despite nearly a month passing. Despite numerous phone calls and hundreds of WhatsApp messages, we haven't received a solution. Every time we call, we get a different response, and each correspondence yields different results...
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