I purchased my Dyson V11 from Dyson’s official website a year ago and was initially very satisfied. However, the main cleaning head broke, and Dyson sent me a replacement head. Unfortunately, even though it is listed as compatible, it does not perform well at all.
Instead of effectively vacuuming, it scatters debris around the room. On top of that, my vacuum, which is supposed to last 40 minutes on Med mode, now shuts off after only 19 minutes. It has become useless for cleaning my 90m² home—it couldn’t even pick up spilled flour!
I shared video evidence of these issues with Dyson support, and they asked me to send the device in for inspection. After reviewing it, they claimed there were no problems, insisting the battery was fine. But the issue isn’t the battery—the replacement head does not work properly, and now, the brush inside the head randomly stops spinning while in use. Sometimes, the entire vacuum shuts off unexpectedly, yet Dyson tells me this is "normal."
How am I supposed to catch the exact moment the head stops working when it happens randomly? Dyson is not providing a real solution. I am extremely frustrated and need help. Either send me the exact same head as my original one or replace my device entirely. I have been left without a working vacuum for too long! Please resolve this issue immediately! 🙏🥺
My complaint with the Dyson V11 has not been resolved as I cannot use the replacement head sent to me. I was contacted for a solution and given an appointment, but I couldn't answer the phone because my father fell ill at that time. After that, there was absolutely no follow-up. Using the device is a torment, please help.
I own a Dyson V11 cordless vacuum, and the dust bin has become unusable after a small internal part popped out of place. I reached out to Dyson support and did a video call with their team. Their response? “You need to replace the dust bin.” That sounded straightforward—but it’s been months, and I’m...
I have Dyson V11. My vacuum cleaner is not working as it should. Whenever I use my vacuum the sound of the motor changes and it stops working. And when I press the trigger again it starts working again. I sent it to the authorized service twice. But they said no problem found and sent it back to me....
The head attachment of my Dyson V11 vacuum broke about 2 months ago and stopped working entirely. I purchased the device from Dyson’s own store, and the warranty is still active. When I contacted the service center and customer support, I was told that they don’t have the head attachment in stock an...
The main cleaning head of my Dyson V10 vacuum has broken. Although the product is no longer under warranty, I believe that even if it were, Dyson would still classify this as “user error” and refuse assistance—just as they did with another part I had replaced before. At that time, I accepted the exp...
I purchased a Dyson V15 vacuum cleaner, and about a year ago, the carpet cleaning head broke. Dyson did send me a replacement, but it was a completely different model than the original. The new attachment performs poorly compared to the one I originally paid for. Dyson advertises that hair and debri...
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