Dyson Told Me to Wait for a Battery for My V15 Vacuum That Keeps Stopping
My Dyson V15 vacuum cleaner keeps stopping during use. I contacted the support team, and after a video call, they said the issue was with the battery. They mentioned that purchasing a new battery would resolve the problem, but the product is out of stock. They advised me to go to the website and click the 'notify me' button, which I did. A week has passed, and there is still no stock. I contacted the support team again, and they said they couldn't provide a timeframe and that I needed to wait. We purchase a product much more expensive than its competitors, trusting the brand name, but ultimately, we are inconvenienced due to lack of part availability. A brand this big should have alternative solutions for a product that cannot be used. Dyson in Europe and Dyson in Turkey should be treated separately. They are treating customers here as second-class citizens.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
Dyson called customer service and informed me that the stock issue is being experienced across all brands, meaning that the brand they sell as a privilege to the consumer is nothing but a bubble in terms of customer satisfaction. The only feedback they provided was that they expect it to be back in stock soon. When I asked if they had an alternative to solve my problem, they tried to defend themselves by comparing with other brands. When I explained Dyson's practices in similar situations in European countries, they said they couldn't comment because they couldn't see other customer records. As a result, no one has solved my problem yet, and when ending the call, they even asked if there was any other issue I wanted help with. You couldn't solve this problem of mine in the first place.
