My Dyson V15 vacuum cleaner keeps stopping during use. I contacted the support team, and after a video call, they said the issue was with the battery. They mentioned that purchasing a new battery would resolve the problem, but the product is out of stock. They advised me to go to the website and click the 'notify me' button, which I did. A week has passed, and there is still no stock. I contacted the support team again, and they said they couldn't provide a timeframe and that I needed to wait. We purchase a product much more expensive than its competitors, trusting the brand name, but ultimately, we are inconvenienced due to lack of part availability. A brand this big should have alternative solutions for a product that cannot be used. Dyson in Europe and Dyson in Turkey should be treated separately. They are treating customers here as second-class citizens.
My Dyson V15 Detect vacuum completely stopped working due to a dead battery, even though it’s still under warranty. After contacting customer service and completing a video inspection, I was informed that a new battery would be sent within 3 business days. However, after the deadline passed and no s...
What a coincidence—my Dyson V15 battery suddenly stopped working right after the warranty expired. It’s almost laughable how perfectly timed that was. I contacted Dyson thinking I could just buy a replacement, but of course, the battery is nowhere to be found. It’s been months, and every time I che...
I purchased my Dyson V15 cordless vacuum from MediaMarkt three years ago. The battery has completely stopped working, and I haven’t been able to use the vacuum for about a week. Since the warranty has expired, I contacted customer service and was told that I need to buy a new battery. However, neith...
I began using my Dyson V15 vacuum in March, and on July 26, it developed a battery issue. Customer service assured me that a replacement battery would be sent to me within three business days. However, six days had passed with no sign of the battery. When I contacted them again, they said it would b...
My Dyson V15, like many others, suddenly stopped working right after the warranty expired. The device shows no signs of life—no lights, screen, or response. When I contacted Dyson customer service, they informed me that the battery had failed and needed to be replaced. However, since the warranty ha...
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