I'm writing to express my displeasure with the Dyson V15 vacuum cleaner I bought in March. Unfortunately, the vacuum has broken down, forcing me to contact technical support. On July 31, 2023, the service assured me that the required battery was in stock and would be delivered. However, the battery has yet to arrive as of August 8, 2023. When I contacted customer service, I was told that the battery was no longer in stock and that they couldn't give me an estimated delivery date. This response perplexes me because I questioned why they accepted my order if the item was out of stock. Dyson's lack of transparency and communication is truly disappointing. It's disappointing to see such poor customer service from a company that takes pride in its quality. I urgently require information on the battery's expected delivery date. Dyson's lack of communication and accountability is unacceptable. I've never seen a company take such a sloppy approach before.
I began using my Dyson V15 vacuum in March, and on July 26, it developed a battery issue. Customer service assured me that a replacement battery would be sent to me within three business days. However, six days had passed with no sign of the battery. When I contacted them again, they said it would b...
My Dyson V15 vacuum suddenly stopped working mid-cleaning—it shut off completely without warning on March 3, 2025. Dyson previously assured me, both in-store and through customer service, that they’d always help resolve any issues even after the warranty expired. Now, shockingly, they insist I must ...
My Dyson V15 Detect vacuum completely stopped working due to a dead battery, even though it’s still under warranty. After contacting customer service and completing a video inspection, I was informed that a new battery would be sent within 3 business days. However, after the deadline passed and no s...
I had placed an order for a replacement battery for my Dyson v15 vacuum cleaner and was expecting prompt and efficient service, especially considering the fact that Dyson is a well-known and reputable global brand. However, it has now been three days since I placed my order and I have yet to receive...
I ordered a Dyson V15 battery, and according to the system, it was shipped on May 17, 2025. It’s now May 26, and I still haven’t received my package. I chose Dyson because I believed in the reliability of their products and service, but clearly, that was a mistake. I’ve reached out to Dyson’s custo...
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