On September 21, 2023, I bought a Dyson Cyclone v10 Absolute+ upright vacuum from the seller 'Rain Elektromarket' on the online platform 'Epttavm,' using the order code PTT-MET6QGH13-210923. The product arrived in brand-new condition, complete with a warranty and an invoice. On July 3, 2024, I reached out to Dyson customer service to inquire about a service covered by the warranty. As per your request, I have provided the necessary serial number and invoice. Even though I provided all the required and lawful information, I was told that I cannot receive the 'free technical service' covered by my warranty because the invoice was not issued in Dyson's name, even though my warranty is still in effect. I kindly ask for legal action to be taken in order to address this violation of my rights and reinstate my right to receive free service as a consumer.
We purchased a Dyson V10 Cyclone Absolute Cordless Vacuum Cleaner (Serial No: T8P-EU-SAR4699A) with the invoice numbered TEA2023000129252 and dated 10-04-2023. First, there was a problem with the trigger mechanism of the vacuum cleaner, then cracks appeared in the dust collection chamber. There are ...
I purchased a V15 Detect Absolute model wireless vacuum cleaner from your company on January 19th, 2023. The product's serial number is U3B-EU-RNE22... On January 23rd, 2023, the product was delivered to me. Nonetheless, despite my attempts to contact your customer service team on January 23rd, 24th...
On October 26, 2024, I purchased a Dyson Big Ball Absolute vacuum cleaner from Media Markt. However, I am unable to activate its warranty through Dyson’s website, as it says the serial number is already registered. I contacted Dyson via WhatsApp and provided the requested serial number along with a ...
I bought a Dyson V15 Detect Absolute vacuum from N11 on January 11, 2024. Even though I have the serial number and the invoice from the seller, Dyson is refusing to register the product under warranty. During a 39-minute conversation with a Dyson Customer Representative named Ms. F*******, they were...
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
Comments