On October 16, 2024, I contacted Dyson to report an issue. The two side wheels of the main head of my Gen5 vacuum had fallen off. They informed me that they would send a replacement head under warranty, and my request was logged. However, Dyson has been canceling and recreating my order intermittently due to stock shortages. It’s been three months, and I still haven’t received the product. Every time I call, they tell me the product is out of stock and will be sent as soon as it’s available. How is it possible for such a large company like Dyson to have their stock not updated for three months? It’s incomprehensible. While you promptly take ₺30,000 for a vacuum, you expect us to endure delays for months. Are you this patient with us? It’s outrageous! This situation is absurd, and I am experiencing a serious inconvenience. I demand an immediate resolution to this issue.
I purchased the Dyson V15 vacuum based on recommendations, but within a year, the side wheel on the vacuum head fell off. I contacted customer service on October 17, 2024, and was assured the replacement part would be shipped to resolve the issue. However, the next day, I received an email stating m...
I purchased the Dyson Gen 5 Detect stick vacuum, and within 3-4 months, the side wheel on the carpet cleaning head broke. When I contacted Dyson, they assured me they would send a replacement, but it has been nearly two months, and nothing has arrived. I’ve repeatedly requested either the replaceme...
The cleaner head of my Dyson Gen5 Detect vacuum cleaner broke before the warranty expired. The head works for 2 seconds and then suddenly stops. Thereupon, I reported the situation to customer service on October 8, 2024. An order has been created for spare parts. When I called customer service 3 wee...
I’m very disappointed with Dyson and how they’ve handled my warranty claim for the V15 vacuum cleaner. The stationary vacuum head broke, even though the product is still under warranty. I contacted customer service and was told a replacement would be sent. That sounded fair—until they mentioned it w...
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