Dyson Delayed My Gen5 Vacuum Replacement Head for Over 3 Months
On October 16, 2024, I contacted Dyson to report an issue. The two side wheels of the main head of my Gen5 vacuum had fallen off. They informed me that they would send a replacement head under warranty, and my request was logged. However, Dyson has been canceling and recreating my order intermittently due to stock shortages. It’s been three months, and I still haven’t received the product. Every time I call, they tell me the product is out of stock and will be sent as soon as it’s available. How is it possible for such a large company like Dyson to have their stock not updated for three months? It’s incomprehensible. While you promptly take ₺30,000 for a vacuum, you expect us to endure delays for months. Are you this patient with us? It’s outrageous! This situation is absurd, and I am experiencing a serious inconvenience. I demand an immediate resolution to this issue.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Kind regards, Dyson Turkey
