I purchased a Dyson Airwrap i.d. on 25.08.2025 from Teknosa (Order number: t4600102755.1-27). When I received the product, the box looked intact and undamaged. However, on 29.10.2025 when I wanted to use the product I noticed that the travel case and the cleaning brush were not in the box.
I reported the situation to Dyson’s customer service but they told me they cannot help because a missing part report was not made within 14 days. I have the right to receive the product complete, and I request that the missing travel case and the cleaning brush be sent to me to rectify this dissatisfaction.
On October 21, 2025, I ordered the Dyson Airwrap from Dyson’s official website (Order No: b0122025001128322). When the product arrived, I noticed that the cleaning brush was missing from the box. All the other parts were included, but the cleaning brush was not. The product is under warranty. I’ve ...
On March 31, 2025, I purchased a Dyson Airwrap hair styler from Teknosa. I didn’t use the product for the first three months because I was out of town, and only started using it after returning. When I opened the box to check the contents, I realized that the cleaning brush was missing. I contacted ...
I purchased my Dyson Airwrap on January 20, 2025, and I'm extremely frustrated because the box didn't include the filter cleaning brush—the small ring-shaped brush that's essential for proper maintenance. I've just realized this critical part was missing, making it impossible to clean the device's f...
I purchased a Dyson Airwrap from Dyson's official store on Saturday, under the same price and style conditions as shown on Dyson's own website. On the product page, it was clearly indicated that the product would come with a travel bag, hair clips and a brush. However, when my order was delivered, o...
On November 15, I purchased two Dyson Airwrap devices, but neither included the cleaning brush. Now both devices are displaying a red warning and are unusable. Spending ₺40,000 on these products only to find essential parts missing is extremely frustrating and unprofessional. It’s unacceptable that...
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