On March 31, 2025, I purchased a Dyson Airwrap hair styler from Teknosa. I didn’t use the product for the first three months because I was out of town, and only started using it after returning. When I opened the box to check the contents, I realized that the cleaning brush was missing. I contacted customer service via chat, but they told me that too much time had passed and they could no longer help. They suggested I could purchase the missing part separately and even implied that I might have lost the piece myself.
Now, the cleaning indicator light stays on constantly, and I can’t perform the cleaning process properly. Even when I try to clean it manually, the problem persists. It’s extremely disappointing that such an expensive product was delivered incomplete and that no solution was offered. What’s more concerning is that many other customers have reported the same issue, yet no preventive action seems to have been taken.
I request that the missing cleaning brush be sent to me free of charge and that this issue be handled with the seriousness it deserves.
I purchased a Dyson Airwrap i.d. on 25.08.2025 from Teknosa (Order number: t4600102755.1-27). When I received the product, the box looked intact and undamaged. However, on 29.10.2025 when I wanted to use the product I noticed that the travel case and the cleaning brush were not in the box. I report...
I purchased my Dyson Airwrap on January 20, 2025, and I'm extremely frustrated because the box didn't include the filter cleaning brush—the small ring-shaped brush that's essential for proper maintenance. I've just realized this critical part was missing, making it impossible to clean the device's f...
I purchased a Dyson Airwrap on 04.06.2025, and I was extremely disappointed to find that the filter cleaning tool was missing from the box. I still have both the original box and my invoice, and it hasn’t even been a full month since the purchase. Despite this, Dyson’s customer service refused to he...
I purchased the Dyson Airwrap on February 10, 2025, expecting the top-tier performance Dyson promises. Unfortunately, it has already started to lose power and no longer functions like it did when I first bought it. On May 2, I contacted Dyson customer service to explain that the device wasn’t perfor...
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