I purchased a Dyson Big Ball Allergy 2 vacuum cleaner through Trendyol, and within just a short period of use, I encountered serious durability issues with its parts. A few months ago, the cleaning head broke, forcing me to buy a replacement part for 3.500₺. Now, the pipe has also broken, leaving the vacuum completely unusable. Since the warranty has expired, I did not contact customer service, but I find it unacceptable that two major parts have broken in such a short time under normal use. I live in Konya Seydişehir and have not subjected the device to any unusual conditions. This situation has caused me both financial and emotional frustration, and it has shaken my trust in the Dyson brand. I request that at least the broken pipe be replaced free of charge as a goodwill solution. I also expect Dyson to ensure higher durability in its spare parts so that customers do not suffer repeated problems after spending so much on their products.
I purchased my Dyson V12 vacuum through Dyson’s official seller on Trendyol. The product’s warranty expired about a year ago, and now the vacuum tube has broken. This is the first time I have ever had an issue with any part of the device, and I have never requested a replacement before. When I call...
I purchased the Dyson Big Ball Allergy 2 vacuum cleaner in 2019, and the head attachment has broken three times in the exact same spot (the wheel area) during completely normal home use. The first time it broke, I purchased the replacement myself. The second time, Dyson sent a new one free of charge...
I purchased the Dyson V15 vacuum cleaner two years ago, spending what was almost equivalent to a full month’s salary at the time. Now, just three months after the warranty expired, the carpet cleaning head has completely stopped working, and Dyson refuses to provide a replacement. To make things wo...
About 2–3 months ago, I purchased a Dyson V8 vacuum cleaner through Trendyol, paying ₺17,000. From the very first day, I have been experiencing serious charging issues. Even if I leave the vacuum charging all day, the moment I start cleaning, the battery drains so quickly that I cannot even finish a...
I purchased my Dyson V10 cordless vacuum about 10 months ago from Dyson Turkey’s authorized seller on Trendyol. During the time I used the product, I constantly experienced a stuck trigger issue, and the sponge inside the vacuum head became deformed very quickly. Because of these problems, I sent th...
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