Dyson Airwrap Nozzle Keeps Falling Off – Hair Gets Pulled and Stuck

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Çağla
February 09, 2025 10:49 am
3

I purchased a Dyson Airwrap, but the blow-drying attachment keeps falling off while styling my hair. My hair gets caught between the device and the attachment, causing it to pull and tangle painfully.

I contacted Dyson customer service, and they did a video call to assess the issue. Instead of offering a real solution, they blamed me for using it incorrectly. They claimed my grip was wrong and that it was a user error.

However, I have used my friend's and my mother’s Dyson Airwraps, and neither of them has this issue. Despite explaining this, they refused to acknowledge a product defect. The attachment is completely unusable, and Dyson refuses to take responsibility. I regret this purchase—Dyson, fix this problem!

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