ID:26779474
5
Muzaffer is very satisfied with the result
Resolved

Domino's Pizza Order Cancelation and Overpayment for No Reason

Domino's Pizza Order Cancelation and Overpayment for No Reason
profile
Muzaffer
Domino's Pizza
November 07, 2023 1:52 pm
29
Muzaffer's Thank You Message
“I would like to thank our customer representative friend who strives to address the deficiencies and mistakes while upholding the brand.”

On 07/11/2023, I ordered from Domino's official website using order number DC14F3, only to discover that my order had been silently canceled. Due to the lengthy delay, I checked the website and discovered that it had been canceled. It's inconvenient not to be able to check the status of an order on the website at any time and be notified via message, allowing me to place a new order elsewhere without having to wait. When I called the order hotline, they claimed that I was not at the branch. When I placed the order, however, there was no mention of this, and I received a confirmation saying, "Your order has been successfully received." I ordered a 180 TL menu from the website but paid 210 TL over the phone because the content had to be changed. I believe Domino's system errors or refusal to convey certain orders have caused customers like me to be dissatisfied.

Domino's Pizza Logo
Domino's Pizza
November 07, 2023 2:56 pm (1 hour after complaint)

Dear Muzaffer A., We have received your complaint, thank you for your feedback. We will reach out to you as soon as possible to ensure the continuity of service quality. Best regards, Domino's Pizza Customer Service

Domino's Pizza Logo
Domino's Pizza
November 07, 2023 8:28 pm

Hello, Our customer has been called, but could not be reached. Best regards, Domino's Customer Service

Domino's Pizza Logo
Domino's Pizza
November 07, 2023 8:51 pm

Hello, Customer satisfaction has been achieved by communicating with our customer. Best regards, Domino's Customer Service

Muzaffer
Muzaffer
November 07, 2023 8:53 pm

I would like to thank our customer representative friend who strives to address the deficiencies and mistakes while upholding the brand.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

4
Özgür is satisfied with the result
Resolved

Domino's Pizza Wallet Refund Delay

profile
Özgür
Domino's Pizza
March 02, 2024 4:04 pm
61
"It's been a week. There is still not the slightest progress. I call and ask how much longer I will have to wait. They say, "Well, let's also get approval from the branch." The manager is supposed to come at 5:00 PM. They will give information once they arrive. It will be checked. It's the 7th day and we are still where we started. Shame on them. I have nothing more to say."
Domino's Pizza Wallet Refund Delay
Domino's Pizza Wallet Refund Delay

Domino's App Payment Glitch

profile
Merve
Domino's Pizza
April 23, 2024 4:23 pm
26

With my personal email account, I tried to make a purchase on the Domino's app on April 23, 2024, after adding ₺513 to the Domino's wallet. Unfortunately, I repeatedly came across an error message that informed me of an unexpected service error. I reached out to Domino's customer service using the p...

Domino's Pizza  Cancelled Order, Fee Not Refunded

profile
Recep
Domino's Pizza
May 04, 2023 7:14 pm
32

On 19.04.2023, I created an order numbered 99D198 from Domino's website, paid 284TL online. Then Kırsehir Domino's, which is already a problematic business, canceled the order for no reason and I right away called Domino's customer service, and they asuuredly said my refund would be made within 1 da...

Poor Management of Domino's Pizza Turkey

profile
Phileo
Domino's Pizza
September 15, 2023 8:20 pm
53

My Domino's Pizza order was delayed by a whopping two hours, causing me considerable frustration. I had placed an order, but it seemed to take an eternity to arrive. After contacting customer service, they assured me that the order was en route, but upon checking, it hadn't been delivered at all. To...

Domino's Pizza Order Canceled And Delayed Refund

profile
Mert
Domino's Pizza
June 03, 2023 2:48 pm
68

I put in an order with the tracking number 4A2C85 on June 3, 2023. During the payment process, I chose to put 200 TL into my Domino's wallet because using it would earn me a bonus. This made me finish the order. Due to high demand, the store later had to cancel my order, which was a shame. When I ca...

Video Complaints

Domino’s Delivered Cold, Inedible Food via Yemeksepeti, and My Refund Request Was Rejected video cover

Domino’s Delivered Cold, Inedible Food via Yemeksepeti, and My Refund Request Was Rejected

profile
Öyküm
Bone Found Inside Domino’s Order video cover

Bone Found Inside Domino’s Order

profile
Cihad
Domino’s Pizza Arrived Undercooked—Raw Dough & No Parmesan video cover

Domino’s Pizza Arrived Undercooked—Raw Dough & No Parmesan

profile
Ekrem
Report a Similar Issue