On February 29, 2024, at 10:45 in the morning, we placed an order. We loaded money into Domino's Wallet and made a payment of ₺2257.5 through Domino's Wallet. However, since we wanted to pick up our order and time it with our mealtime, we called the branch. The branch said they couldn't do anything because the order didn't come through and directed us to the complaint line. After about 30 minutes of phone calls, they informed us that the order was pending, would be canceled, the money refunded, and we needed to place a new order. A new order was created, and we paid with a card at the store. However, they said the payment for the canceled order would be transferred to our account within 24 hours. As of now, approximately 52 hours have passed since this complaint was filed, and there is still no progress. I called the complaint line four times, and they gave vague responses. First, they said it would be resolved within 24 hours. Then they said it could take up to 48 hours. But there is still no response. It's been three days, and we still haven't resolved the issue, despite it not being my fault.
With my personal email account, I tried to make a purchase on the Domino's app on April 23, 2024, after adding ₺513 to the Domino's wallet. Unfortunately, I repeatedly came across an error message that informed me of an unexpected service error. I reached out to Domino's customer service using the p...
My order that I placed on Domino's application on 26.04.2023 with 'Pick-up' has been cancelled. When I called customer service, they told me that the money will be refunded in 3-7days , but it will be almost 1.5 months and there is still no improvement. In the same way, although I loaded the wallet ...
On 08.06.2023, I uploaded money to Domino's wallet application 240 TL. Later, they said that this application was not used in my region and then I asked for a refund, but my refund has not been made yet. They make a wallet account application, there is no application in the dealers, and we customers...
I put in an order with the tracking number 4A2C85 on June 3, 2023. During the payment process, I chose to put 200 TL into my Domino's wallet because using it would earn me a bonus. This made me finish the order. Due to high demand, the store later had to cancel my order, which was a shame. When I ca...
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