I purchased a pair of Dockers by Gerli boots from FLO last year, believing I was investing in a high-quality product. Unfortunately, that wasn’t the case. Despite only wearing the boots a handful of times, one of the metal lace hooks near the top suddenly snapped off. It’s as if the material had decayed or weakened over time—completely unacceptable for a product that was marketed as durable and premium.
I’ve barely used these boots, and yet a critical part failed with no warning. The rest of the boot appears fine, but what good are they if I can’t lace them properly due to a broken hook? This shouldn’t happen with any product that claims to be “quality,” let alone from a brand like Dockers and a major retailer like FLO.
I’m asking FLO and Dockers to stand behind what they sell. I expect a repair, replacement, or refund—whatever it takes to fix this issue. I chose this brand based on its reputation, but this experience has made me question its reliability. Please take responsibility and resolve this problem promptly.
I purchased a pair of Dockers boots online, expecting quality from a well-known brand. Unfortunately, within just one month of normal use, the inner sole of one boot tore. I immediately contacted FLO, the seller, and requested a return or exchange. They sent the boots in for inspection—but I was sho...
I bought Dockers boots from FLO on 22.12.2023, but after only two months of actual use, the soles started cracking! These boots were barely worn, yet they're already falling apart—this is clearly a defect in manufacturing quality. When I spoke to FLO's customer representative, they explicitly told m...
I bought a pair of Dockers boots from FLO store on 22.12.2023, and after wearing them for less than two months, the zipper completely failed! I sent these boots back to FLO for inspection three separate times, yet unbelievably, every time my claim was denied without any valid explanation. This is ab...
I bought a pair of Dockers shoes from FLO, expecting quality and comfort. Instead, I ended up with a painful injury. On the very first day I wore them, the stitching and structure on the left shoe—especially around the pinky toe area—were clearly faulty. It was misaligned and pressed directly on my ...
I purchased a pair of Dockers shoes from FLO, expecting quality and durability. However, in a very short time, the front upper part of the shoe tore despite normal use. Since the product has a 2-year warranty, I sent it in for inspection, expecting a resolution. To my surprise, FLO rejected my clai...
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