Three days ago, I bought numerous products from DeFacto on the N11 marketplace at a discount. This morning, I realized that seven of my products had been canceled without my permission, and a return request had been submitted.
When I contacted N11 customer support, they informed me that the store reserves the right to cancel orders if an item is out of stock. However, when I verified the canceled items, they were all still in stock, albeit at three times the price I paid!
This is outrageous! You have a large store and are prepared to inconvenience consumers to make a little extra money. When I called DeFacto customer service and explained the matter, all they responded was, "Yes, there's nothing we can do..."
Shame on you, N11 and DeFacto! I will file a complaint with the Consumer Arbitration Committee.
On January 9, 2025, I ordered a discounted coat from DeFacto through the N11 website with order number 206512329837. The order was completed, and the product cost was charged to my card. However, on January 10, 2025, my order was canceled by the site or seller without any explanation. I was not info...
I bought a product from n11.com. The company sent an opened product. I started a return process on the grounds that an opened product was sent. My return was accepted. However, n11.com does not make my full refund by putting forward meaningless excuses. It made a refund lower than the amount I paid....
I am currently facing a rather confusing situation with my N11 order. The seller gave me a different tracking number, which left me in a difficult situation. Even though we have our doubts about the seller, we have been unable to get any help from N11 support, and the store is ignoring our questions...
I ordered a puffer jacket from the N11 DeFacto store with order number 202357329834. Initially, my order was confirmed, but the store failed to ship it for 8 days. During this time, I contacted them to ask why the item hadn’t been shipped, and I received the same generic response twice: "Your order...
On August 15, I purchased 2 pieces of Karaca and 1 piece of Media Markt Turkey from N11 with a corporate coupon (not a discount coupon, but a paid coupon). While Karaca products were arriving, the product I bought from Media Markt Turkey was delayed on August 20th. As of September 5, the product has...
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