I am writing to request a refund for the recent automatic renewal of my DeepL Translate subscription, which I did not intend to renew. I forgot to cancel my subscription before the renewal date, and I did not receive any prior notification regarding this renewal. According to EU consumer protection laws, I understand that I have the right to cancel the subscription and request a refund within 14 days of renewal without providing a reason. As my subscription was renewed on April 29th and the transaction is still pending settlement, I would like to exercise this right and kindly ask for a refund. I would appreciate it if you could process the refund as soon as possible. Thank you for your understanding and assistance.
I began using the DeepL Translator Starter plan during its free trial period and made sure to cancel my subscription before the trial ended. However, on August 12, 2025, once funds became available in my account, DeepL charged me $104.88 for an annual subscription, even though I had already canceled...
On August 21, 2025, I started a monthly trial subscription for DeepL Translator using my email address s******@gmail.com**. When my trial period ended, DeepL attempted to charge my card $104 for an annual plan — without any prior notification or reminder. Since my account didn’t have enough funds, ...
I subscribed to the 1-month free trial of DeepL Translate, but without any prior notification or consent, the platform charged my credit card for an entire year’s subscription. I didn’t even use the service during this time. This is completely unacceptable. I am requesting an immediate cancellation...
On September 19, 2025, I signed up for a free trial plan on the DeepL Translator website. However, even though it was clearly advertised as a free trial, $34.49 was charged to my credit card. My subscription ID is 19A9qaUxFdQkkLtg. After noticing the charge, I emailed DeepL customer service twice, ...
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