DeepL Translate Charged Annual Fee Instead of Free Trial

I wanted to start the 1-month free trial for DeepL Translate, but instead, an annual subscription fee of $104.88 was charged to my card. This was completely unexpected and highly disappointing.

I contacted DeepL’s support team via email to request a refund, but I have not received any response yet. This lack of communication and support is unacceptable. I signed up for a free trial, not an annual plan, and I demand an immediate resolution.

Please process my refund as soon as possible. My user ID is 199T7YUYL2OG15Wnt. I trusted DeepL for its services, but this experience has left me questioning its reliability. I expect this issue to be resolved promptly.