I ordered a product from Decathlon's online store for in-store pickup, specifically at the Ankara Kentpark branch. Despite selecting "Store Pickup" and being informed the order would arrive by November 15th, I faced delays. I chose the store pickup option to avoid excessive waiting, unaware of the unclear 1-hour delivery option. The order, seemingly in stock at the warehouse and the Ankara Kent Park store, proved unchangeable. I can't cancel the order as it's already en route, and the closed customer service line adds to the frustration. Why can't I cancel an order due to arrive at the store? Store officials blamed different systems and claimed systemic limitations, showcasing a lack of initiative and problem-solving skills. It's 2023, and the dependency on rigid systems and unresponsive personnel is disappointing. As a paying customer, I expect better. I paid for the product, and I have a simple request. I don't want to wait an extra four days; I want to swap my order for the available in-store product. If you can't fulfill this basic request, I won't consider shopping with Decathlon in the future. My time is valuable, and I won't go out of my way to visit your store twice. If I can't pick up my order from your store tomorrow, I'll cancel it upon arrival. I won't be ordering from Decathlon in the future.
I placed an order from Decathlon Store on 19.05.2025 at 15:30 and made my payment via the application with the store pick-up option (delivery within 1 hour option). I purchased it by mail while your order was being prepared. When I went to the store 3 hours later to pick up the product that was stat...
I placed an order with Decathlon on January 2, 2023, and I was eager to receive my purchase. However, I was disappointed to learn that it had been shipped from Istanbul on February 3 and was still in transit in Sakarya as of February 4. When I returned on February 6, the package had been mysteriousl...
On July 14, 2024, I placed an order (TR2891357670) through Decathlon's online store for my upcoming vacation. It's been seven days and I still haven't received my items. Contacting customer service has been extremely difficult, and when I do finally get through, their only option is to email the log...
I just ordered something from Decathlon's website and was supposed to get it on the same day at the One Tower store. But, surprisingly, my order got canceled without any warning at 9:39 in the morning. On Saturday, I had a 16-minute chat with a customer service agent, where I asked about why my plan...
On June 13, 2023, I went to the Decathlon store in Diyarbakir and purchased a pair of shoes that I liked. Because they didn't have my size in stock, they suggested ordering it online and notifying me when it was ready for pickup. I ordered a size 40, but the store employee accidentally ordered a siz...
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