I recently bought a pair of Adidas shoes from the Decathlon store, and after just 2 or 3 wears, they fell apart. I took the shoes back to the store with my receipt, expecting a quick resolution. However, it’s been 20 days and they still haven’t provided a solution. I also wrote a complaint on bilgivar.com. They called me and said they would approve the exchange if I deleted my complaint. This is absolutely unacceptable. I'm not deleting my complaint. Decathlon and Adidas need to step up their game. Customers shouldn’t have to deal with faulty products or be coerced into removing legitimate complaints just to get a fair resolution. This experience has been incredibly frustrating and disappointing. I expect them to honor their commitment to quality and customer satisfaction by replacing these shoes without any further hassle.
I bought a pair of shoes from Decathlon in Kayseri, Turkey, on April 16, 2023. When I got home to Sivas, I noticed a flaw on the side of the shoes. I called the store right away to explain the situation, and they asked if I had worn the shoes. When I told them I hadn't, they told me to bring them ba...
I bought a pair of shoes from Decathlon's Bakırköy Marmara Forum store and later exchanged them at the Bakırköy Carousel location. When purchasing, they never gave me a receipt or invoice, instead saying that all returns and exchanges are managed through my Decathlon card. Now that my shoes have rip...
From the Decathlon store. Not to create a request for a replacement of one of the Products in my order TR2019818686 and not to send the product. However, after waiting for 20 days, I received an e-mail saying that the product was returned when I had to receive it, but when the process was prolonged,...
I bought a pair of Quechua outdoor boots at the Decathlon in Antalya Erasta AVM. The soles of the boots broke in half after only two days of use. This was a very bad thing to happen. When I went back to the store the next day, the clerk told me they couldn't take the item back because it had already...
I purchased swim goggles from the Decathlon Vialand branch, and incredibly, the coating peeled off within just two months. This happened on only my third use. When I returned to the store to exchange them, I was informed they couldn't process the exchange because they hadn't created a record of my p...
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