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Daikin Authorized Service Personnel Broke Down The Working Boiler

Daikin Authorized Service Personnel Broke Down The Working Boiler
Ali
December 13, 2023 6:47 PM81

On November 25, I had your authorized service maintain Daikin combi boiler. At the same time, there was a problem with ignition in the combi boiler. Under the warranty, he opened service for the replacement of the water boiler by replacing the used ignition electrode in his bag. They said they would call us when the piece came a week later. A week later, I told the authorized service who came home for a replacement of parts, that water was dripped under the combi boiler. When the incoming technician could not find the reason, he left, stating that it was usually caused by moisture. On Tuesday, when I noticed that the water dripping problem was intensifying, I called the authorized service. Authorized service personnel came at 11:00 on Tuesday and installed the condensate pipe while applying too much force, causing the combi boiler chimney pipe to dislodge. For this reason, the combi boiler broke down and the service personnel left without repairing the combi boiler. I called the customer representative and they said they would help, but no one came for repair until 17:00 last night. I have been sick for 2 days due to flu infection. I am experiencing great grievances due to the fault of the authorized service. The authorized service does not undertake this. I have called the customer representative many times, it says that the relevant units are interested and passes. The employee made the combi boiler inoperable and went home. What kind of service is this. The service that comes to repair is broken and gone. Is your company's vision to be so insensitive? The authorized service does not mean that I can't come in the evening hour and break the wall instead of doing its best to repair the product that it broke at 11:00 in the morning. Today, customer representatives Daikin said that a correspondence will be made within itself. Are you a public institution? What are you telling me? We are the ones sitting in the cold. We are waiting for a master to be done by sending a master other than our authorized service that broke it as soon as possible. It's been two days.

December 14, 2023 8:05 AM (13 hours after complaint)

Dear Valued Customer, First of all, thank you for choosing our company. Your application has reached our relevant departments and the necessary response will be provided as soon as possible. We present the situation for your information and wish you days filled with health and happiness. Correct Air Specialist

Ali
Ali
December 14, 2023 12:16 PM

You have been lying and stalling for three days. The boiler in my house is not working right now! Since it is still under warranty, your authorized service is being called for the repair. They come and make it worse.

Ali
Ali
December 14, 2023 6:43 PM

Here is the translation of the text from Turkish to English: "You are a company that makes false statements, no one has called since this morning. You are deceiving people by saying it is under warranty. The service is very bad, and customer representation is very bad."

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