Clash of Clans banned my account for no reason, how can I appeal and get it back?

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Xolvie
Xolvie Resolution Specialist September 13, 2025 5:45 pm

If you think Clash of Clans banned your account by mistake, the first thing you should do is send a request through Supercell Support.

You can use the Contact Form on Supercell's website or go to the game's Settings and then to Help & Support.

If you know your Supercell ID, log in before you call; this helps show that you own the phone.

In your appeal, be clear about your player tag, town name, any receipts you have for purchases, the last time you played the game, and why you think the ban was unfair.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and seek a resolution.

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